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District of Columbia: Harnessing the Power of Information and Communication Technology to Enable Good Governance |
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Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. Chat with us Please leave your feedback |
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"The District of Columbia, however, is at the forefront of a new era of governance, one in which technological advances now allow people from around the world unfettered access to their government. Through these advances, constituents can hold their government accountable from the privacy of their own homes."1 - Vivek Kundra, Chief Technology Officer, District of Columbia, in 2008. "Some CIOs find themselves swimming upstream against a turbulent combination of dysfunctional organizations and political leaders scared of technological change. Yet across the country, a pool of new talent is entering the CIO ranks -- many bringing private-sector experience to their new roles -- and finding themselves in a position to instill real change. These CIOs are making progress, in part because they have developed a sophisticated understanding of the political and business objectives of their jurisdictions and made clear how the IT organization can play a constructive role."2 - Public CIO3, June 2008.
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1] "Building the Digital Public Square," www.appsfordemocracy.org, October 15, 2008.
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